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You can store your luggage for as long as you need, from one hour to multiple days. Simply choose your preferred duration when booking.

If you want to extend, you do not need to do anything in advance. On final collection, the system will recognise that you have gone over your original booking and will calculate the additional fee at that stage. You will then be asked to pay any additional fee due and then your locker will open.

Yes, you can access your locker at any time during your booking as long as it's during the location's opening hours.

If you're looking for opening hours, check our Locations section for each site's operating times, including details on any 24-hour sites.

If you have any trouble, contact our support team using the number provided in your booking confirmation. We'll help you gain access as quickly as possible.

We do not provide insurance but we do offer a luggage guarantee which offers reimbursement for loss and theft for your belongings while they're stored in our lockers. This is subject to specific terms and conditions. Full details are listed in our Terms & Conditions.

You can cancel your booking using the link in your confirmation email. Refund eligibility depends on how close you are to the start time of your booking.

No, all bookings must be made by credit or debit card to keep the process simple and secure.

You can store most types of everyday luggage (including suitcases, rucksacks, shopping bags and travel accessories) that will fit in your locker unless it is a Prohibited Item. We do not recommend storing Restricted Items in your locker. Please see our Terms and Conditions for full details of what are Restricted or Prohibited Items and what this means.

Yes. You can open and close your locker as many times as you like within your booking period.

You can book directly at the locker location using our touchscreen display. Just select your locker size, duration and enter your card details. You will also need to provide your mobile phone number and email address in order for us to send you the booking details and access code.

We are not currently offering online booking in advance but it will be available soon. Once available, we would then recommend booking ahead, especially during busy periods, to make sure the right locker size is available when you need it. Walk up bookings are available subject to availability.

• Small: Typically holds 1 standard cabin case + 1 small backpack
• Medium: Typically holds approx. 3 standard cabin bags or 1 large suitcase
• Large: Typically holds approx. 4 cabin bags or 1 large suitcase + smaller items

Full dimensions of each of our locker sizes are listed in the Sizes guide on our homepage.

Very. The lockers are all made of steel with digital locks. During your booking, only you can access your locker using your unique access code or password. Our sites use advanced security measures and CCTV to keep your belongings protected at all times.

Yes. You can select as many lockers as you need when booking online (when available).

For safety or legal reasons, certain items are prohibited from being stored. Additionally, some items are treated as restricted items which we do not recommend you store in the locker. Prohibited and Restricted Items are subject to specific terms and conditions in our Terms and Conditions and are not covered by our customer Guarantee in the event they are damaged or stolen from a locker.

Below is a short summary of what cannot be stored (a full list is contained in our Terms and Conditions):

Prohibited Items:

• plants and animals;
• material that can be considered as pornographic or indecent
• weapons
• Explosives, fuels, loose or defective batteries, cigarettes, or flammable materials
• illegal drugs or other substances
• perishable foodstuffs
• cigarettes and alcohol
• Stolen goods, substance(s) or other contraband deemed illegal or unlawful

Restricted Items:

• technology items such as mobile phones, tablets, laptops, computers, games consoles
• software or data storage devices
• watches
• medicines
• items of sentimental value
• important personal effects such as keys, wallets, passports, identity documents, travel tickets, and concert tickets
• Luxury designer goods

Opening hours vary by location. Please check our Locations section for the operating times of each site, including which locations are accessible 24/7. Unless expressly stated, they are not available 24 hours per day/seven days per week.

You must carefully note these opening times as once Premises have closed, you will not be able to access your Locker until the Premises next re-opens.

You are encouraged to use phone alarms to ensure that you do not forget to retrieve your Baggage before any Premises closes.

Visit our Locations section to search and view all our current sites, including those launching soon.

No. You don't need to download anything. All bookings and access codes are handled through our website or on the touchscreen at the locker location.

Don't worry, you can retrieve your code at any time. Simply check your confirmation email or text message. If this fails, then please contact our support team using the number provided in your booking confirmation. We'll help you gain access as quickly as possible.

Yes. All sites are covered by CCTV for your added protection.

If you need to contact us for any reason, please email us at help@littlegreendoors.com.